1. About PureWrap Sweden AB
The company is based in Höllviken. The company's address is:
Box 50
236 22 Höllviken
Sweden
If you wish to contact us, please send an email to shop@retrofit.nu with your inquiry and contact information, and we will get back to you shortly.
2. Ordering
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, price, billing, and delivery address.
If the order is paid using PayPal, the amount will be reserved/deducted from your account at the time of the purchase. The payment will be released to us by PayPal as soon as the order is shipped out.
If there is any mistake in the order confirmation, please contact us immediately via email at shop@retrofit.nu.
3. Delivery
Our standard delivery times are 1-10 days. Please note that orders placed on weekends will be shipped on the following Monday at the earliest.
If there are any delays in the delivery (without prior notice of longer delivery time), please contact us at the email address shop@retrofit.nu.
4. Prices
All prices in the store are stated in SEK and EUR, and all prices include 25% VAT.
For EU B2B customers, the price will be shown as excl. VAT after successful login.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
4.1 In-house Installations
For installation services carried out in-house at our workshop, a deposit of 50% of the total price is required at the time of booking. The remaining balance shall be paid on-site upon completion of the job.
The deposit can be paid via bank transfer. The remaining balance can be paid via Swish, credit card, or direct bank transfer.
In order to book an in-house installation, the customer must contact us directly via email or phone. A separate invoice will then be issued, as in-house installations cannot be ordered through the webshop.
The deposit is non-refundable, as all parts and materials are ordered specifically for the booked job.
If a booked installation appointment is canceled within 72 hours of the scheduled time, the deposit will be forfeited. This policy is necessary as we are unable to schedule alternative work on such short notice.
Invoices that remain unpaid for more than 7 days from the date of issue will be automatically canceled, and a new quotation and price calculation will be required for any future booking.
In the event of a previously unpaid invoice, Retrofit.nu reserves the right to require full prepayment (100%) on future bookings before parts are ordered and installation is scheduled.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the moment you have received an ordered item.
5.1 When using your right of withdrawal:
You must notify us that you are withdrawing. The message should be sent to us at shop@retrofit.nu. Your name, address, email address, order number, and which items the return applies to should be clearly stated in your message.
You should return the products to us immediately and no later than 14 days after the withdrawal notification.
You are responsible for the return shipping, delivery, and condition of the products upon return, therefore the products should be sent well-packaged and in the original packaging.
We reserve the right to deduct an amount corresponding to the depreciation compared to the product's original value in the case of used or damaged products.
5.2 The right of withdrawal does not apply to:
- Custom-made product, which has been tailored specifically for you or has a clear personal touch according to your wishes.
- Services that have been fulfilled and where you have expressly consented to the service starting without the right of withdrawal.
- Remote services where the job have been completed
For more information about the statutory right of withdrawal, see here.
6. Complaints and grievances
We inspect all products before they are sent to you. If the product is still damaged or incorrectly delivered when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error-free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any faults and defects should always be reported to shop@retrofit.nu, where you provide your name, address, email address, order number, and a fault description.
If we are unable to fix the issue or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping costs for approved claims.
We reserve the right to deny a claim if it turns out that the item is not defective in accordance with applicable consumer protection laws. For claims, we follow guidelines from the Swedish National Board for Consumer Disputes, see arn.se.
7. Limitation of Liability
We do not accept any liability for indirect damages that may arise from the product.
We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, and reduced or non-delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product features that the respective supplier and other factors beyond our control have altered.
8. Product Information
We reserve the right for any printing errors on this website and product sell-outs. We do not guarantee that the images accurately represent the appearance of the products, as there may be some color variation depending on the screen, photo quality, and resolution. We always strive to display the products as accurately as possible.
9. Information about Cookies
According to the law on electronic information, visitors to a website should be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file the website you visit requests to save on your computer to provide access to various features. It is possible to configure your web browser to reject cookies automatically. More information can be found on the Post and Telecom Agency's website.
10. Personal Data
By shopping at PureWrap Sweden AB, you accept our privacy policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal basis.
PureWrap Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and in cases where you have requested newsletters or promotional offers - to customize the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.
10.2 What information do we store?
In order to handle your order and respond to questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example, to fulfill the contract between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar mailings are sent after your consent.
10.4 What information is shared, and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number.
The payment providers we use are PayPal, Revolut, and Klarna.
10.4.2 Shipping Company
We must share specific information with the shipping company to deliver your orders and fulfill our agreement. The information shared with the shipping company includes first name, last name, and delivery address. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
The shipping companies we collaborate with are DHL and GLS.
10.5 Right to Access
You have the right to receive a copy of all our information about you. The copy will be delivered electronically in a readable format.
10.6 Right to Rectification
You have the right to request that we update incorrect information or complete incomplete information.
10.7 Right to be Forgotten
You can request that the data concerning you be erased at any time. There are a few exceptions to the right to erasure, such as if it needs to be retained for us to comply with a legal obligation (e.g., according to the Accounting Act).
10.8 Data Protection Officer
PureWrap Sweden AB is responsible for storing and processing personal data in the webshop and ensuring compliance with the regulations.
10.9 How we protect your personal information
We use industry-standard SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
11. Changes to the Terms and Conditions
We reserve the right to change the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
12. Dispute and choice of law
If a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.